Privacy Policy

Bike Park Belgium is a collaboration between Velix BV, Verhofsté NV and Indigo. This Privacy Policy explains how we process personal data when you use the Bike Park Belgium web app.

1. Data Controller

Depending on the functionality you use, the data controller may be one of the partners of Bike Park Belgium:

Velix BV – development and management of the web app and software

Indigo – operations, customer management, and payments

Verhofsté NV – infrastructure management and maintenance

The party responsible for your data will always be indicated in the agreement, invoice, or communication.

2. What Data Do We Collect?

We may collect the following categories of personal data:

  • Identification data: name, email address, phone number, account information

     
  • Usage data: reservations, locker use, transactions

     
  • Payment data: bank card or credit card details (processed via a secure payment provider)

     
  • Technical data: IP address, device type, browser, log data

     
  • Communication data: messages to our customer service, incident reports

    We never collect more data than necessary for the functioning of the app.

     

3. Purposes of Processing

Your personal data is processed for the following purposes:

  • Account management: registration, login, and account security

     
  • Service delivery: reserving and using bike parking and lockers

     
  • Payment and invoicing: processing payments and generating invoices

     
  • Customer service: handling questions, complaints, and incidents

     
  • Security: detecting misuse, fraud, or unauthorized use

     
  • Legal obligations: tax and accounting compliance

     
  • Statistical analysis: anonymous analysis to improve our services

     

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contract performance (e.g. using lockers, making payments)

     
  • Legal obligation (e.g. compliance with tax laws)

     
  • Legitimate interest (e.g. security, fraud prevention)

     
  • Consent (e.g. for marketing communication)

     

5. Data Sharing

Your data may be shared with:

  • Bike Park Belgium partners (Velix, Indigo, Verhofsté) for service delivery

     
  • Payment providers for secure transaction processing

     
  • IT and hosting providers for technical management of the web app

     
  • Public authorities when legally required

    Data will not be sold to third parties.

     

6. Data Retention

  • Account and usage data: up to 3 years after last use

     
  • Billing and payment data: 7 years (legal retention period)

     
  • Support communication: up to 2 years after closure

     

7. Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. This includes encrypted communication (SSL/TLS), access control, and regular security audits.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your data

     
  • Correct inaccurate data

     
  • Have your data deleted (“right to be forgotten”)

     
  • Restrict processing

     
  • Transfer your data (data portability)

     
  • Object to processing based on legitimate interest or consent

    You can exercise these rights via the contact point listed under point 10.

     

9. International Data Transfer

Your data is processed within the European Economic Area (EEA). If data transfer outside the EEA is necessary, appropriate safeguards will be applied (e.g. EU Standard Contractual Clauses).

10. Contact Point

For questions or privacy-related requests, contact us at:

helpdesk@velix.be

Velix – Bietenweg 27a, 3300 Tienen, Belgium

11. Changes

Bike Park Belgium reserves the right to update this Privacy Policy. The latest version is always available in the web app.